SHIPPING POLICY

IMPORTANT ANNOUNCEMENT:

Birch Artisans is on vacation until 8/4/23. You may place your order at any time and it will be shipped within 2 business days of my return. Thank you for your patience!

All orders are processed at our studio within 1 to 2 business days (excluding weekends and holidays) after receiving confirmation of your order. You will receive notification and tracking info once your order has shipped. Shipping times are based on estimates provided by USPS. If a delay is experienced once an item is shipped, this is due to postal service issues that are outside of our control. We will do our best to assist you in such a case.

Domestic Shipping Rates and Estimates
At this time, we do not ship internationally.
Pricing and estimated shipping times shown are provided by USPS.
We use simple flat rate shipping for most orders, as follows:
 

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its progress. Please allow 48 hours from the time you placed your order for the tracking information to become available. 
If you haven’t received your order within the specified time frame please contact us with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes
Because we use USPS, you may choose to have your order shipped to your P.O. Box if you prefer.

Damage during shipping
In the event that your order arrives damaged in any way, please contact us immediately with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work toward a satisfactory solution.

If you have any further questions, please don't hesitate be in touch using the contact links at the top and bottom of each of our web pages.